Returns, Exchange & Refunds

Last updated: 30 September 2026

We want you to love what you ordered. If something isn't right, here is how we fix it.

In short: you can exchange unused items with tags within 7 days of delivery. If an item arrives damaged or wrong, tell us within 48 hours and we will replace it or refund you at no cost to you.

Exchange within 7 days

You can ask to exchange an item for a different size, colour or product within 7 days of receiving it, as long as:

it is unused, unwashed and not altered;
all tags and the blouse piece (for sarees) are still attached and uncut;
it is returned in its original packaging.

For a size or colour change, you pay the delivery charge for sending the item back and for the new item. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Damaged, faulty or wrong item

If your item arrives damaged, has a defect, or is not what you ordered, message us on WhatsApp within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We will arrange a free replacement or a full refund, including the delivery charge.

Items we can't take back

Items that have been worn, washed, stitched or altered, including cut or stitched blouse pieces.
Items without their tags.
Items marked "Final sale" on the product page.

How to start a return or exchange

Message us on WhatsApp +977 981-1075545 with your order number and photos of the item.
We confirm within 1–2 working days and arrange the pickup or tell you where to send it.
Once we receive and check the item, we send your exchange or refund.

Refunds

Paid by QR (eSewa, Khalti, Fonepay or bank): we refund to the same account or wallet within 7 working days after we receive and check the item.
Cash on Delivery: we refund to your eSewa, Khalti or bank account. You share the account details with us on WhatsApp.
Cancelled before dispatch: if you paid in advance and cancel before we send the order, or if we can't fulfil it, we refund the full amount within 7 working days.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Just message us with your order number. Once it has been dispatched, please follow the exchange steps above.